On Demand
Level Of Care Assessments
And Case Management
Rapid Access to Care Primary/Secondary 24/7
PROBLEM #1
TIME
- We measure first contact in minutes
- Decrease wait times
- Holidays
- Weekends
PROBLEM #2
FLEXIBILITY
- Flexible team
- No minimums
- On demand
- Improve patient experience
PROBLEM #3
CASE MANAGEMENT
- Connecting patients to services
- Improved ED throughput
- Improved EMTALA metrics
- Easy reporting
Comprehensive Patient Care Assessment
What immediate interventions are needed to initiate care or ensure safety of the patient and others?
Does the patient need to be admitted to inpatient treatment?
Does the patient need a linkage to treatment for mental health and/or SUD?
Does the patient need a linkage to a residential program?
Should family or supports/peers be involved in disposition?
Handling Psychiatric Emergency
Initiating the call to the transfer center or appropriate psychiatric facility
Compiling and faxing required legal documents for involuntary commitment
Coordinating/communicating updates with the treatment team
Case Management
Clearing patients presenting with low or chronic risk (may also be carried out by psychiatrist)
Offering to connect patients to outpatient services and, if they accept, making those connections
Completing After Visit Summaries; providing patients and families with copies of follow-up appointments and other treatment recommendations